Galatians 6

Galatians 6:1
Brothers, if anyone is caught in any transgression, you who are spiritual should restore him in a spirit of gentleness.

I think we can infer from this verse that anybody can be harsh. It doesn’t take much thought. It’s our default setting. We get angry and fly off the handle. We think if we clobber somebody, they’ll get the point. But this tendency typically only aggravates the situation. Rather, you can diffuse it through gentleness. Proverbs 25:15 tells us that soft speech can break bones. You'd be surprised by the effectiveness of this approach. Being harsh usually just makes a bad situation worse, but by being gentle you have the best chance of bringing healing and restoration.
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